Shipping policy
Thank you for shopping with us. We are committed to delivering your orders quickly, safely, and reliably. Please read our shipping policy carefully to understand how we process and ship your orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working business day.
Business days are Monday through Saturday, excluding public holidays. You will receive an order confirmation call immediately after placing your order. A shipping confirmation with tracking details will be sent once your order is dispatched.
2. Domestic Shipping
We offer the following domestic shipping options:
• Cash on Delivery
• Advance Payment
• Free Delivery
3. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan. The following terms apply:
• Please ensure someone is available at the delivery address to receive and pay for the order.
• If a COD order is returned due to non-availability or refusal, the customer may be restricted from placing future COD orders.
4. International Shipping
We currently ship to select Pakistan.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via:
• WhatsApp Notification
• Call from 03152222323
You can track your order on our website or directly on the courier partner's website using your tracking number.
6. Our Courier Partners
We work with trusted courier services to ensure safe and timely delivery:
• PostEx
• M&P
• Call Courier
The courier assigned to your order may vary based on your location and order type.
7. Failed Delivery & Re-Delivery
If a delivery attempt is unsuccessful, the courier will try again the following business day. After two failed attempts:
• The package will be held at the nearest courier facility for up to 5 business days.
• If uncollected, the order will be returned to us and the customer will be responsible for re-shipping costs.
• If you notice any issue with your delivery address after placing an order, please contact us immediately at [your email/WhatsApp] so we can update it before dispatch.
8. Damaged, Lost, or Missing Orders
We take packaging quality seriously. However, if your order arrives damaged or is reported as lost in transit:
• Contact us within 48 hours of the delivery date for damaged items.
• Provide your order number, photos of the damaged item/packaging, and a brief description.
• For lost shipments, we will open an investigation with the courier within 5 business days of the expected delivery date.
• If confirmed lost, we will offer a replacement shipment or full refund at no extra charge.
9. Incorrect or Incomplete Address
We are not responsible for delivery delays or failures caused by an incorrect or incomplete shipping address provided by the customer. Please double-check your address before confirming your order. If a package is returned to us due to an address error, the customer will be responsible for the re-shipping fee.
10. Pre-Orders & Back-In-Stock Items
For pre-order items or back-in-stock restocks, the estimated dispatch date will be clearly mentioned on the product page. These orders are processed and shipped as soon as stock becomes available. If there is a significant delay beyond the estimated date, we will notify you via email or WhatsApp.
11. Contact Us
For any shipping-related queries, feel free to reach out to us:
• Email: support@coozygo.com
• WhatsApp: 03152222323
• Website: www.coozygo.com